Terms & Conditions

CARRIAGE

UK Mainland: For most items any order totaling over £100 (excluding VAT) delivery is free of charge. Any
order below this amount is charged as follows:
£ £ (excl. VAT)
0 – 25 6.50
26 – 50 4.75
51 – 100 3.50
100 + 0.00

For special items carriage will be advised at the time of order.
Off UK Mainland: Charges for exporting and off UK mainland will be advised at the time of order.

CONDITIONS OF SALE
We reserve the right to refuse orders without prior notification.

PRICES
Subject to alteration without prior notice. We reserve the right to invoice goods at prices ruling at the date of dispatch. Prices shown do NOT include VAT. Payments are charged in GBP.

PRODUCT DESCRIPTIONS

www.mpmglobaluk.com attempts to be as accurate as possible. However, it does not warrant that
product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by www.mpmglobaluk.com itself is not as described, your sole remedy is to return it in unused condition.

DELIVERY OF GOODS

We will dispatch all goods by the most cost-effective method of transport unless otherwise specified by the customer. We will acknowledge dispatch charges before processing non-U.K. orders when the
appropriate dispatch option is selected.

CANCELLATIONS AND RETURNS
Please note the following section applies to B2C (business to consumer) purchasing, but not B2B
(business to business) transactions:

If you no longer wish to buy the item you have ordered, please confirm to us in writing as soon as
possible and we will do our utmost to cancel it with no penalties, up to the point of dispatch from our
warehouse.

Once the order (or part order) has been dispatched, you can state a wish to return the item, for any
reason, up to fourteen days from the day of delivery. This must be done in writing via e-mail, letter or
fax.

We cannot accept returns without prior notification.If you wish to return the item and have informed us as above, the order must be returned to us, as sold (in original packaging and in resalable condition) within fourteen days of the cancellation.

On receipt of the order back into our Returns Department, we will issue a full refund for the price you paid for the order (or part order).

If you fail to take reasonable care of the contents of the order prior to them arriving back to us we reserve the right to charge you for any reduction in value.

If you would like us to arrange the collection of the order for return, then we will be happy to help but will charge associated costs and will expect the packaging to be of sufficient strength.

We are unable to guarantee acceptance of returns of certain items, for example sanitary or sterile
products, or items which are made to order/cut to size, for example specifically sized cushions.

In some cases, we may be able to accept a return but need to incur a restocking charge to cover prolonged stock-holding and/or devaluation.

This cancellation policy does not affect your legal rights; if goods are faulty, mis-described or mis-picked we will accept returns and cover all associated costs on the proviso we are informed in writing within three (working) days of delivery. We will then contact you to arrange the return of the order and give a full refund or replacement order. We will assume your full co-operation in the return of any faulty item(s).

PAYMENT OF ACCOUNTS
For account holders, our terms of payment are strictly net 30 days from date of invoice.